The process of a refund request depends on the source you’ve purchased your subscription from.
If you have purchase your subscription from Google Play Market, follow the next instructions in order to request a refund:
- Go to play.google.com.
- At the top right, click your Profile picture.
- Click Payments & subscriptions.
- For the order you want to return, click Report a problem.
- Select the option that describes your situation.
- Complete the form and note that you'd like a refund.
- Click Submit
More information on Google Play subscriptions you can find under the next link.
Follow the next steps if you have purchased your subscription via Apple App Store:
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
You can also do this through your Apple receipt which should have been sent to you by email. More information can be found here.
If you would like to apply for a refund for the purchase made through our website, contact us directly via an email support@brainbloom.me. Our team will be happy to assist with your refund request.